[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.17.3″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#2e5b61 25%|rgba(46,91,97,0) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.hi-berlin.com\/wp-content\/uploads\/2026\/03\/therapy-22.jpg” background_position=”top_center” background_vertical_offset=”0%” custom_padding=”||16vw||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” width=”70%” width_tablet=”80%” width_phone=”80%” width_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”c16985e1-e0d6-4022-964d-e2bfc04fa633″ header_font=”|300||on|||||” header_text_color=”#E1ECEA” header_font_size=”61px” header_line_height=”1.1em” text_orientation=”center” module_alignment=”center” custom_margin=”||-153px||false|false” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” positioning=”absolute” position_origin_a=”bottom_center” vertical_offset=”-1px” width=”100%” max_width=”100%” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.hi-berlin.com\/wp-content\/uploads\/2026\/03\/therapy-17.png” title_text=”therapy 17″ force_fullwidth=”on” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.17.3″ _module_preset=”default” top_divider_flip=”horizontal” collapsed=”on” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#ffffff 44%|rgba(229,232,240,0) 80%” custom_margin=”-13vw|auto||auto|false|false” custom_margin_tablet=”-21vw||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”off|desktop” custom_padding=”80px|80px|80px|80px|true|true” custom_padding_tablet=”30px|20px|30px|20px|true|true” custom_padding_phone=”20px|0px|20px|0px|true|true” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#22434A” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”;||divi||400″ icon_color=”#22434A” _builder_version=”4.27.6″ _module_preset=”default” toggle_text_color=”#22434A” toggle_font=”Inter|700|||||||” toggle_font_size=”22px” toggle_line_height=”1.2em” body_font=”Inter||||||||” body_text_color=”#22434A” body_font_size=”18px” body_line_height=”1.8em” toggle_font_size_tablet=”16px” toggle_font_size_phone=”13px” toggle_font_size_last_edited=”on|desktop” body_font_size_tablet=”16px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”rgba(46,91,97,0.2)” global_colors_info=”{}”][et_pb_accordion_item title=”From what time is check-in available?” open=”on” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”]Check-in is available from 3:00 PM.[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the deadline for check-out?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]Check-out is possible until 12:00 noon.[\/et_pb_accordion_item][et_pb_accordion_item title=”Does the hotel offer late check-out?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
Late check-out is possible on request and subject to availability. Additional charges may apply. <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is early check-in possible?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Early check-in is possible depending on availability. Please contact us in advance. <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is the reception manned around the clock?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, our reception team is there for you 24 hours a day.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What languages do the staff speak?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Our employees speak German, English and some other languages.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there elevators in the hotel?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, all floors are easily accessible by elevator.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a left-luggage office?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]Yes, you can safely store your luggage with us before check-in or after check-out.[\/et_pb_accordion_item][et_pb_accordion_item title=”Is WLAN free of charge?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, WLAN is available free of charge throughout the hotel.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there charging stations for smartphones?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n You will find USB charging ports or corresponding sockets in many rooms.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there parking spaces at the hotel?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We are also happy to reserve a space in our garage \/ self-parking system on request. (For a fee) Please note that our garage system is only suitable for cars 5.10 m long, 1.60 m high and 2.05 m wide. (Track width 1800 mm wide \/ 1000 mm high). Larger cars cannot be parked there. <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there an e-charging station for electric cars?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n There are several public charging points in the immediate vicinity of the hotel.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I get to the hotel by public transport?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Streetcar M2 stops right outside the door<\/strong> ( Erich-Weinert-Str.<\/em> stop) or S-Bahn Prenzlauer Allee<\/strong> is approx. 5 minutes’ walk away<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What room categories are available?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We offer single, double, twin, barrier-free rooms and junior suites.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there smoking rooms?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n No, all rooms are non-smoking rooms. Smoking is only permitted in designated areas. <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there rooms with a balcony?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n No, but most of the rooms have floor-to-ceiling windows.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there air conditioning?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n All our rooms are air-conditioned.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is in the room as standard?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Standard facilities include: Flat screen TV, desk, safe, hairdryer, coffee\/tea station, telephone, air conditioning, free WiFi.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a minibar or refrigerator?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Some rooms have a small fridge – please enquire if required.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there accessible rooms?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, we offer barrier-free rooms with wheelchair access and bathrooms.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are baby cots\/extra beds offered?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, these can be provided free of charge or at an additional cost (subject to availability).<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a daily room cleaning service?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, all rooms are cleaned daily. For better sustainability we recommend cleaning every two days, please participate in the Greener Stay program. <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there breakfast?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, we offer a daily breakfast buffet, Monday – Friday 06:30 – 10:30, on Saturdays, Sundays and public holidays 07:00 – 11:00.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What breakfast options are available?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Varied selection of hot and cold dishes, vegetarian, vegan, gluten-free on request.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a restaurant in the hotel?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We are happy to recommend some restaurants in the immediate vicinity.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a bar?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, our bar is open daily and offers a selection of drinks and snacks.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Does the hotel offer room service?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Room service is available daily during breakfast. (For a fee.) <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there vegan\/vegetarian options?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, we offer various vegetarian and vegan dishes.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I bring my own food?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Own food and drinks may not be consumed.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a fitness room?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, our fitness studio is available to guests free of charge (open 06:00-22:00).<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a pool or spa area?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We are happy to recommend the surrounding spa and wellness facilities.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are bicycles available for hire?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n No, you are welcome to use one of the various public providers.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do children stay overnight free of charge?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Children up to 12 years stay overnight and have breakfast free of charge when accompanied by an adult (Holiday Inn Standard).<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there cribs?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, baby cribs are available on request.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there meeting rooms?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, we have modern conference rooms with technology & catering on request.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there printing\/copying facilities?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n A business center is available around the clock.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there desks in the room?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, all rooms have a comfortable workstation.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What means of payment are accepted?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We accept EC\/credit cards (Visa, MasterCard, Amex), Apple Pay, Google Pay, cash payment.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I cancel flexibly?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, depending on the rate you have booked, you can cancel free of charge up to a certain date.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I book without a credit card?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Please contact our hotel team directly on +49 30 44661 0.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Will I receive an invoice with VAT shown?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, of course we issue tax-compliant invoices.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I bring my pet with me?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Only dogs are allowed in certain rooms (for a fee). Please register in advance. <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there non-smoking areas?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, our entire hotel is smoke-free.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there any special offers or discounts?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, we regularly offer special promotions, membership discounts (IHG One<\/span> [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a hotel app or digital guest directory?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, you can find a lot of information digitally via QR code in your room or in the IHG app.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I give feedback?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We look forward to your feedback – in person, online or via review portals.<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||30px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_icon font_icon=”||divi||400″ icon_color=”#FFFFFF” icon_width=”64px” _builder_version=”4.27.6″ _module_preset=”default” background_color=”#2E5B61″ custom_padding=”30px|30px|30px|30px|true|true” border_radii=”on|100px|100px|100px|100px” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.6″ _module_preset=”4827deed-2a92-4d97-a22f-f01067ae6873″ header_font=”||||||||” header_4_font=”Inter|700|||||||” header_4_text_color=”#22434A” header_4_font_size=”22px” header_4_line_height=”1.6em” text_orientation=”center” module_alignment=”center” custom_margin=”||0px||false|false” header_4_font_size_tablet=”20px” header_4_font_size_phone=”16px” header_4_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”1f09816e-184e-4ce5-a4cf-b39c52c423ca” text_font=”Inter||||||||” text_text_color=”#22434A” text_font_size=”18px” text_line_height=”1.8em” link_text_color=”#000000″ text_orientation=”center” module_alignment=”center” text_font_size_tablet=”16px” text_font_size_phone=”14px” text_font_size_last_edited=”on|tablet” header_font_size_tablet=”55px” header_font_size_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n
Rewards) or early booking prices.<\/span><\/p>\nWright to us<\/h4>\n